Privacy Policy

Your privacy is of utmost importance to Versailles Chevalier. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you visit or make a purchase from our website, versailleschevalier.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

 

1. Data Controller

 

The data controller responsible for the processing of your personal data is Versailles Chevalier.

  • Domain: versailleschevalier.com

  • Email for privacy contact: support@versailleschevalier.com

 

2. Personal Data We Collect

 

We collect several types of information to provide and improve our service.

 

A. Information You Provide to Us

 

We may collect the following personal data that you provide directly to us, especially during the purchase or account registration process:

  • Identification Information: Full name.

  • Contact Information: Email address, phone number, and billing and shipping addresses.

  • Payment Information: Payment details (which are processed by secure third-party partners and are generally not stored directly by us, except for transaction confirmation and invoicing).

  • Account Information: Username and password (if you create an account).

 

B. Automatically Collected Data (Cookies and Tracking Technologies)

 

When you browse our Site, we may automatically collect certain information about your device and browsing activity, using cookies, web beacons, and similar technologies.

  • Device Information: IP address, browser type, operating system.

  • Browsing Information: Pages viewed, date and time of access, time spent on those pages, and referring data (the site that linked you to us).

 

3. Legal Basis and Purpose of Processing

 

In accordance with the GDPR, we only process your personal data if we have a valid legal basis to do so.

Legal Basis under GDPR Purpose of Processing
Performance of a Contract (Art. 6(1)(b)) To process and manage your orders, including payment processing, product shipping, and providing customer support related to the purchase.
Legitimate Interest (Art. 6(1)(f)) To improve and optimize our Site and services, detect and prevent fraud, and protect our legal rights. For direct marketing (if you are an existing customer and the marketing is about similar products).
Consent (Art. 6(1)(a)) To send you newsletters and marketing communications about our products and offers (if you are not a customer and/or are a new subscriber), and for the use of certain types of cookies.
Legal Obligation (Art. 6(1)(c)) To comply with our legal obligations, such as maintaining accounting and tax records and responding to lawful requests from authorities.

 

4. Sharing Your Personal Data

 

We may share your personal data with third parties only when necessary for the purposes described above:

  • Service Providers: Companies that perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping and delivery services (carriers), and email marketing platforms.

  • Legal Compliance: We may disclose your information when required by law or in response to valid legal processes (e.g., court orders or subpoenas).

 

5. International Data Transfers

 

Versailles Chevalier is a European e-commerce business. However, some of our third-party service providers may be located outside the European Economic Area (EEA).

When we transfer personal data outside the EEA, we ensure that an adequate level of data protection is guaranteed through mechanisms such as Standard Contractual Clauses (SCCs) approved by the European Commission and/or, if applicable, adequacy decisions.

 

6. Your Data Protection Rights (GDPR)

 

As a data subject within the EEA, you have the following rights:

  1. The Right to Access: The right to request copies of your personal data.

  2. The Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

  3. The Right to Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.

  4. The Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

  5. The Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  6. The Right to Object: The right to object to our processing of your personal data, under certain conditions (including direct marketing).

  7. The Right to Withdraw Consent: Where the processing of your data is based on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at: support@versailleschevalier.com.

 

7. Data Retention

 

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order and Billing Data: Retained as long as necessary for tax and warranty purposes (typically 5 to 10 years, depending on local law).

  • Marketing Data (Consent): Retained until you withdraw your consent or request erasure.

 

8. Contacting Us and Complaints

 

If you have any questions about this policy or how we handle your data, or if you wish to make a complaint, please contact us:

  • Email: support@versailleschevalier.com

You have the right to lodge a complaint with a Data Protection Supervisory Authority, in particular in the European Union Member State of your habitual residence, place of work, or place of the alleged infringement.

 

9. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. The most current version will always be posted on this page with the revised "Last Updated" date. We advise you to review this Privacy Policy periodically for any changes.